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| Overview |
| Cable television systems operate throughout Kern County. The County administers those systems operating in the unincorporated areas only. Systems operating within city boundaries are administered by the respective cities. The County enters into franchise agreements with the cable television systems to permit use of public right-of-ways for cable facilities (lines, conduits, junction boxes, etc.). Whether operating in city or County areas, cable television systems are directly regulated by the Federal Communications Commission (FCC) and city and County administrative powers are determined and delegated by and through the FCC. |
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| Complaints |
If you have a complaint against a cable television system operating within the unincorporated areas of the County, contact your cable operator first using the contact information on your bill or the contact information below. If they cannot resolve your concern, you may report a complaint to Kern County. For payments and all other questions/concerns about your cable service, please work directly with your cable provider.
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AT&T
(800) ATT-2020
http://www.att.com/
Downtown Office:
4180 Truxtun Avenue Bakersfield, CA 93309
Northeast Office:
3501 Mallview Rd Bakersfield, CA 93306
Northwest Office:
3401 Coffee Rd Bakersfield CA 93308
Southwest Office:
4300 Ming Ave Bakersfield, CA 93309
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Charter Communications
(866) 499-8080 - All Customer Service Issues
(888) 852-2235 - All Internet Customer Service
(888) 534-1189 - Day of Install Telephone Issues
(314) 965-0555 - Corporate Complaints
http://www.charter.com
15713 K Street
Mojave, CA 92319
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Bright House Networks
(661) 323-4892
(800) 743-4615 - outlying areas
http://www.mybrighthouse.com/corporate.aspx
3701 Sillect Avenue
Bakersfield, CA 93308
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Clearwave Communications, Inc.
http://www.clearwave.com/main.php
27656 Mt. Wells Road
P.O. Box 68
Johannesburg, CA 93528
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CalNeva Broadband, LLC (formerly Rapid Cable)
(800) 330-2028
(866) 668-0167 - Technical Support
3341 Los Padres Drive
P.O. Box 2169
Frazier Park , CA 93225
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Mediacom California, LLC
http://www.mediacomcc.com
Ridgecrest Office:
(760) 446-5536
543 West Inyokern Road
Ridgecrest, CA 93555
Kernville Office:
(800) 239-8411
8 Tobias Road
Kernville, CA 93238
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