|
|
|
| Description: |
|
Provide effective virus control at the firewall, server, and desktop level. Automatic updating of virus signatures is available. |
| Hardware/Software: |
|
McAfee anti-virus software and related products |
| Users: |
|
County departments |
| Technical Contact: |
|
Charles Anderson (e-mail) |
| Purchasing Contact: |
|
Rick Rodriquez (e-mail) |
|
| Back To Top |
|
| Description: |
|
Develop and maintain computer applications. This includes: large integrated mainframe systems for criminal justice, property tax assessment, financial management, and payroll/personnel; web-based systems for criminal court calendars, online employment applications, events calendar, Request For Proposal postings, and County construction project status. This area also includes database administration for mainframe and network-based database management systems. |
|
|
List of applications developed by or supported by ITS |
| Users: |
|
County departments and public |
| Contact: |
|
Bob Alvarado (e-mail) |
|
| Back To Top |
|
| Description: |
|
Provide desktop-level support to departments that don't have technical staff of their own. Responsibilities include: |
|
|
- Troubleshooting hardware, operating systems, and software problems
- Working with the mainframe support staff to establish and maintain connections to the mainframe from PC's, terminals, and other devices
|
| Users: |
|
410+ users in several departments |
| Contact: |
|
Charles Anderson (e-mail) |
|
| Back To Top |
|
| Description: |
|
Coordinate the Countywide e-mail system, which includes internal e-mail, Internet e-mail, and personal/group calendar functionality. |
| Users: |
|
6000+ County employees; all major County departments |
| Contact: |
|
Charles Anderson (e-mail) |
|
| Back To Top |
|
| Description: |
|
Provide centralized backup services for departmental servers (Novell and Windows), including weekly full backups and daily incremental backups. |
| Hardware/Software: |
|
Several Novell and Windows servers running CA's ArcServe; high capacity tape drives with built-in changers |
| Users: |
|
Various County departments |
| Contact: |
|
Charles Anderson (e-mail) |
|
| Back To Top |
|
| Description: |
|
Administer and support various departmental LAN's, which provide connectivity between devices within a department. |
| Hardware/Software: |
|
Nortel switches, various makes of servers running Windows and Netware |
| Users: |
|
Several County departments |
| Contact: |
|
Charles Anderson (e-mail) |
|
| Back To Top |
|
| Description: |
|
Support the County's IBM z890, including: |
|
|
- Installing, testing, and maintaining the mainframe hardware and all mainframe systems-related programs, including zOS level 220, the operating system of the z890 mainframe computer
- Providing connectivity to the mainframe from PC's, terminals, printers, and other devices
- Advising all other ITS sections on the proper and efficient use on MVS and its component subsystems
|
| Hardware/Software: |
|
IBM z890 mainframe running zOS, TCP/IP, VTAM and CICS. Approximately 40 individual non-IBM software packages installed on the z890 |
| Users: |
|
All County departments using centralized mainframe applications |
| Technical Contact: |
|
Charles Anderson (e-mail) |
| Purchasing Contact: |
|
Rick Rodriquez (e-mail) |
|
| Back To Top |
|
| Help Desk |
|
|
| Description: |
|
Provide 24 x 7 support for Kern County's computer resources. |
| Users: |
|
County Departments; City, State, and Federal Agencies; other local business enterprises |
| Contact: |
|
Charles Anderson (e-mail) |
|
|
| Operational Production Services (OPS) |
|
|
| Description: |
|
Ensure that all production work is processed in a timely manner and that all printed reports and microfiche are sent to the various departments and other users. |
| Users: |
|
County Departments; City, State, and Federal Agencies; other local business enterprises |
| Contact: |
|
Charles Anderson (e-mail) |
|
| Back To Top |
|
| Description: |
|
Provide Virtual Private Network (VPN) access to County employees, which allows employees to access the WAN from sites outside of the County. |
| Users: |
|
1500+ County employees |
| Contact: |
|
Charles Anderson (e-mail) |
|
| Back To Top |
|
| Description: |
|
Coordinate departmental telecommunications needs, including: |
|
|
- Administering PBX and Voice Mail for more than 12,000 extensions and 7,000 voice mail boxes
- Processing departmental requests for new or changed services/equipment
- Processing termination of services and the removal of equipment
- Ensuring that repair service requests are processed in a timely and efficient manner, and coordinating the repair activity with departments and responding vendors
- Administering Call Accounting and billing services
|
| Hardware/Software: |
|
Telecom manages twenty-five large business PBX systems, of which seventeen are interconnected to form the County Telecommunications Network. Telecom supports more than forty County Facilities with large business PBX systems, more than two dozen small business systems, and ten Voice Mail systems throughout the County. |
| Users: |
|
Most County departments. |
| Contact: |
|
Charles Anderson (e-mail) |
|
| Back To Top |
|
- Internet access
- Description: Provide High-speed access to the Internet
- Users: 5000+ County employees; County departments that are connected to the WAN
- Contact: Charles Anderson (e-mail)
|
|
|
- Web Site Hosting
- Description: Host the Kern County public Web Site and Intranet Web sites
- Users: For Web site, public; for Intranet (a.k.a. CountyNet) 4000+ County employees; most County departments
- Contact: Charles Anderson (e-mail)
|
|
|
- Web Application Development
- Description: Develop various Web-based applications, including standalone applications and applications that interface with the County's mainframe-based applications, such as its criminal justice system. List of Web-based applications developed by ITS
- Users: Public and most County employees
- Contact:
Bob Alvarado (e-mail)
Rick Rodriquez (e-mail)
|
|
|
- Web Site Development
- Description: Develop, maintain, and enhance Web site content for all of the following:
- County home page and related pages
- Departmental pages for several departments, including the County Administrative Office and the Board of Supervisors
- County Intranet (CountyNet) pages
- Users: public and County employees
- Contact: Bob Alvarado (e-mail)
|
|
|
|
| Back To Top |
|
- Description: Administer and support the County's Wide Area Network (WAN) which provides connectivity between departmental networks and information systems as well as access to centralized information resources. Part of this maintenance includes maintaining a County firewall to protect internal network resources from outside attacks. Major metropolitan areas connected to the WAN:
- Ridgecrest
- Taft
- Arvin/Lamont
- Lake Isabella/Kern River Valley
- Mojave
- Delano
- Shafter
- Hardware/Software: Over 70 Wide Area Network links and a high-speed backbone on downtown campus, over 7500 PC's/workstations, 1200 peripheral devices (printers, etc), 250 mainframe terminals
- Users: All County departments that are linked to the County WAN
- Contact: Charles Anderson (e-mail)
|
|
|
|
| Back To Top |
|
|
|
